Senior Program Manager - Medical Content - Ostro

The Role

Veeva-Ostro builds the AI-powered engagement platform behind some of pharma's most innovative brand experiences — conversational virtual navigators, personalized content journeys, and omnichannel tools that give patients and HCPs real-time, accurate answers. As a Senior Program Manager on our Implementation/Professional Services team, you'll own the end-to-end quality of every deliverable, from client-facing designs and content matrices through PRC submission to pre-launch QA of the live tool, while developing the processes and leading the team of contractor editors who bring each build to life. It's a chance to bring deep pharma marketing editorial expertise into a fast-moving SaaS/tech environment at the center of how the industry is reinventing patient and HCP engagement.

What You'll Do

Review and QA project deliverables, including tool designs and the content library/matrix, for accuracy, consistency, and compliance before they move into client review
Guide deliverables through client review and PRC submission, ensuring thorough, accurate editorial review at every round
Conduct pre-launch QA testing of the built tool against PRC-approved materials, including content checks and functionality testing
Develop, document, and maintain quality processes, checklists, and best practices for the medical editor team
Manage resourcing across a team of contractor medical editors: assigning, coordinating, and delegating review and QA tasks across active projects
Partner with stakeholders across the Implementation and Customer Success teams including project managers, copywriters, developers, and customer success managers to ensure successful delivery across projects

Requirements

Bachelor's degree in life sciences, English, journalism, communications, or a related field
5+ years of experience in medical/scientific editing, ideally within a life sciences marketing agency, medical communications agency, or pharmaceutical company, with direct experience editing pharma brand marketing or patient/HCP-facing digital content
Proven experience guiding content through Medical, Legal, and Regulatory (MLR) or PRC review and incorporating client and reviewer feedback across multiple submission rounds
Excellent attention to detail, with strong factchecking, proofreading, and reference/citation verification skills
Demonstrated ability to develop and maintain editorial processes and QA procedures
Strong project management skills, with the ability to manage multiple accounts and deadlines in a fast-paced environment
Excellent written and verbal communication skills

Nice to Have

Demonstrated experience mentoring, coaching, or managing editorial staff or contractors, with the ability to coordinate and delegate work across a team
Experience with digital routing, document-control, or content management platforms (e.g., Veeva Vault, Ziflow, SharePoint)
Background in scientific research (e.g., PhD or postdoctoral experience in a life sciences field) with a transition into medical writing, editing, or communications
Familiarity with omnichannel or digital patient/HCP engagement tools
People-management experience leading a team of editors or contractors

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 - $150,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS

#LI-MidSenior