Process Lead, Philadelphia, #1463
Gopuff · Philadelphia, Pennsylvania
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What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- Work arrangementStated
- On-site
- ShiftStated
- night, day, weekend
Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers
from the posting - ExperienceStated
- 2-5 years
- EducationStated
- ['professional certificate']
Not mentioned in this posting
“Not mentioned” means the posting does not say. It is not a no. You could ask the recruiter.
- PayNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- 2 years of internal Gopuff experiencerequired
2 years of internal Gopuff experience
from the posting - Leadership experience in retail, grocery, military, or restaurantrequired
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
from the posting - Team-oriented mentalityrequired
Team-oriented mentality
from the posting - Ability to work fluid schedules and peak hours (5pm-3am)required
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am)
from the posting - Process improvement and efficiency experiencepreferred
1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred
from the posting - ServeSafe Certificationpreferred
ServeSafe Certification highly preferred
from the posting - Spanish fluencypreferred
Professional fluency in Spanish, preferred
from the posting - Order packing and inventory receivingimplied
Pack orders and receive inbound inventory during low vol / min staffed periods
from the posting
Read the full posting as the employer wrote it
Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.
Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.
Responsibilities:
- Pack orders and receive inbound inventory during low vol / min staffed periods
- Completing ICQA in low vol / min staffed periods
- Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
- Quarterback and direct all associate activities during the shift
- Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
- Ensure completion of close/open checklists for OA team
- Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
- Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
- Manual intervention of driver routing & dispatching.
- Shelf move activities (for reorganization & backstock)
- Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
- Troubleshoot/ root cause analysis for defects within shift
- Stand, push, pull, squat, bend, reach and walk during shifts
- Handle products that may contain tobacco, nicotine, and/or alcohol
- Work in freezer locations periodically throughout shifts
- Complete additional assigned duties based on the needs of the business
Qualifications:
- 2 years of internal Gopuff experience
- 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- 1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
- Team-oriented mentality
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
- Professional fluency in Spanish, preferred
Pay:
Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
Philadelphia, PA: $18.80 per hour
The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
Philadelphia, PA: $18.80 per hour
The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.