Senior IT Support Engineer, Corporate
Everly Health · Austin, Texas
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- Employment typeStated
- Full time
- Work arrangementStated
- Hybrid
- ExperienceStated
- 5-10 years
Not mentioned in this posting
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- PayNot mentioned
- The posting does not say
- ShiftNot mentioned
- The posting does not say
- EducationNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- IT systems support experiencerequired
5+ years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment
from the posting - macOS and Apple hardware troubleshootingrequired
Strong knowledge of macOS and Apple hardware troubleshooting
from the posting - Wireless and wired networking troubleshootingrequired
An ability to quickly troubleshoot both wireless and wired networking issues
from the posting - Google Workspacerequired
Experience with Google Workspace, Zoom, and cloud-based collaboration tools
from the posting - Zoomrequired
Experience with Google Workspace, Zoom, and cloud-based collaboration tools
from the posting - Cloud-based collaboration toolsrequired
Experience with Google Workspace, Zoom, and cloud-based collaboration tools
from the posting - AV equipment supportrequired
Hands-on experience supporting AV equipment and Zoom Room configurations
from the posting - Zoom Room configurationsrequired
Hands-on experience supporting AV equipment and Zoom Room configurations
from the posting - Jamf or Apple device managementrequired
Familiarity with Jamf or other Apple device management tools
from the posting - Customer service and communicationrequired
Impeccable customer service and communication skills—especially when working with senior leaders
from the posting - Organization and prioritizationrequired
Strong organizational and prioritization abilities; able to work independently with minimal supervision
from the posting - HIPAA, SOC 2, HITRUST security knowledgerequired
Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST)
from the posting - Okta or identity platformspreferred
Experience with Okta, Auth0, or other identity platforms
from the posting - AWS infrastructure or cloud administrationpreferred
Familiarity with AWS infrastructure or other cloud admin responsibilities
from the posting - Jira and Confluencepreferred
Hands-on knowledge of Jira and Confluence
from the posting - Scripting or automationpreferred
Scripting or automation experience (e.g., Bash, Python, or AppleScript)
from the posting - Endpoint detection and compliance toolingpreferred
Exposure to endpoint detection, compliance tooling, and IT auditing best practices
from the posting
Read the full posting as the employer wrote it
You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.
What You'll Do:
- Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
- Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
- Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
- Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
- Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
- Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
- Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
- Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.
- Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.
What We're Looking For:
- 5+ years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- An ability to quickly troubleshoot both wireless and wired networking issues.
- Experience with Google Workspace, Zoom, and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skills—especially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.
- Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).
- A strong service-oriented mindset, with a friendly attitude and a genuine desire to help.
Bonus Points For:
- Experience with Okta, Auth0, or other identity platforms.
- Familiarity with AWS infrastructure or other cloud admin responsibilities.
- Hands-on knowledge of Jira and Confluence.
- Scripting or automation experience (e.g., Bash, Python, or AppleScript).
- Exposure to endpoint detection, compliance tooling, and IT auditing best practices.
Why You'll Love Working Here:
- Mission-driven company improving access to healthcare
- Fast-moving, startup environment with enterprise-level backing
- Open vacation policy (for salaried team members)
- Employee discounts and paid parental leave
- Comprehensive health benefits and 401(k)
- Supportive, people-first IT culture with a security mindset
The posting text is reproduced as the employer wrote it; the index adds nothing to it.