Customer Service Representative
Oscar Health · Texas
What the posting says
Each fact carries its state:Statedfound in the postingConflictstwo statements disagree, both quotedNot mentionedthe posting does not say
- PayStated
- $19–$21 an hourAbout $39,520–$43,680 a year at 40 hours a week (derived, not posted)
- Employment typeStated
- Full time
- Work arrangementStated
- Remote Solely
- ExperienceStated
- 0-2 years
- EducationStated
- ['high school']
Not mentioned in this posting
“Not mentioned” means the posting does not say. It is not a no. You could ask the recruiter.
- ShiftNot mentioned
- The posting does not say
- Visa sponsorshipNot mentioned
- The posting does not say
Requirements, each with its sentence from the posting
These are the employer’s words. The index does not judge whether you meet them.
- High-volume or customer-focused setting experiencerequired
1+ years of experience in a high-volume or customer-focused setting
from the posting - Healthcare experiencerequired
6+ Months of healthcare experience
from the posting - High school diploma or GEDrequired
High school diploma or GED
from the posting - Quantitative and analytical skillspreferred
Strong quantitative or analytical skills focused on identifying or solving problems
from the posting - Spanish-English bilingual proficiencypreferred
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
from the posting - Data manipulation and entrypreferred
Experience manipulating and entering accurate data
from the posting - Google Suitepreferred
Advanced Google Suite or Microsoft Office capabilities
from the posting - Microsoft Officepreferred
Advanced Google Suite or Microsoft Office capabilities
from the posting
Read the full posting as the employer wrote it
Hi, we're Oscar. We're hiring a Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report into the Member and Provider Services Team Lead.
Work Location:
This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency:
The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ Months of healthcare experience
- High school diploma or GED
Bonus points:
- Strong quantitative or analytical skills focused on identifying or solving problems
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
This is an authentic Oscar Health job opportunity.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
The posting text is reproduced as the employer wrote it; the index adds nothing to it.